This page explains how to cancel an order with Ennoki and what—if anything—a cancellation costs, depending on how far the order has progressed.

Last Updated: September 6, 2026

1. How to Cancel

Email contact@ennoki.com with “CANCEL” and your order number in the subject line, or call +1 (432) 319-8317 during business hours.

Speed matters. Please email even if you also call, so the request is time-stamped. A cancellation is only effective once we confirm it in writing.

2. Cancellation Windows

Order Status What Happens
Not yet processed Cancelled free of charge and refunded in full.
Processed but not dispatched We will try to intercept. If successful, full refund. If not, it becomes a return.
Label generated or dispatched Cannot be cancelled. Follow our Refund & Returns Policy .
Freight released to carrier Outbound and return freight are deducted from the refund.
Custom or special order Cannot be cancelled once production or procurement has started.
Back-ordered item Cancel free of charge at any time before stock is allocated.

3. Orders Already in Transit

If your order has shipped, do not refuse the delivery unless the goods are visibly damaged.

A refused delivery is handled as a change-of-mind return: outbound shipping, return shipping and any restocking fee are deducted. It is almost always cheaper to accept the delivery and then request an RMA.

4. Freight and Oversized Orders

Freight shipments are difficult and expensive to recall once a bill of lading is issued.

If a freight order is cancelled after release, you remain responsible for the outbound freight already incurred, the return freight and any terminal storage charges.

See our Freight Shipping Policy .

5. Refund of a Cancelled Order

Where nothing has been captured, we simply release the authorisation and your bank clears the hold within 3–7 business days.

Where payment has been captured, the refund is issued to the original payment method within 3–5 business days of the cancellation being confirmed.

See our Billing Policy .

6. Cancellation by Ennoki

We may cancel all or part of an order and refund you in full where:

  • The item is out of stock or has been discontinued
  • The listing contained a pricing or specification error
  • Payment cannot be verified or the order is flagged as high risk
  • The delivery address cannot be serviced, or is a freight forwarder or PO Box for a freight item
  • A regulation prevents us from shipping the item to your state or locality

We will always contact you before cancelling, using the email address and phone number on the order.

7. Modifying an Order

Changes to the delivery address, quantity or product are possible only before processing begins.

Once an item is picked, the only route is to cancel if still possible, or to return the item after delivery.

Contact Ennoki

Website: ennoki.com

Address: 737 W 2nd St, Monahans, TX 79756, USA

Phone: +1 (432) 319-8317

Email: contact@ennoki.com

Support hours: Monday–Friday, 9:00 AM – 6:00 PM Central Time