Refund & Returns Policy

We want you to be satisfied with your purchase. If something is not right, this page explains what can be returned, how long you have, and what it costs. For orders you want to stop before they ship, see our Cancellation Policy .

Last Updated: September 6, 2026

1. Return Window

You may request a return within 30 days of delivery. Requests made after 30 days cannot be accepted except where a manufacturer warranty applies. See our Warranty Policy .

2. Condition Requirements

• The item must be unused, uninstalled and in resalable condition.
• It must be in its original packaging with all manuals, hardware, keys, chargers, accessories and protective materials.
• Assembled products, or products that have been fuelled, oiled, charged, mounted or run, cannot be returned unless they are defective.
• Serial numbers and manufacturer seals must be intact.
• Photographs of the item and its packaging may be requested before approval.

3. How to Start a Return

• Email contact@ennoki.com or call +1 (432) 319-8317 with your order number and the reason for return.
• We issue an RMA (Return Merchandise Authorization) number and the correct return address within 1–2 business days.
• Write the RMA number on the outside of the packaging and ship the item back within 14 days of approval.
• Returns sent without an RMA, or to an address other than the one we supply, may be refused or delayed.

4. Who Pays Return Shipping

5. Restocking Fee

A restocking fee of up to 15% may be applied to change-of-mind returns, and up to 25% on freight and special-order items, to cover inspection, repackaging and carrier costs.

No restocking fee is charged where the return is our error or the item was damaged or defective.

6. Items That Cannot Be Returned

• Custom, made-to-order and special-order items
• Products that have been assembled, installed, fuelled or used
• Clearance and final-sale items, marked as such on the product page
• Gift cards and digital downloads
• Consumables—oils, fuels, filters, blades and belts once opened
• Items missing serial numbers, safety labels or manufacturer seals

7. Damaged, Defective or Incorrect Items

Report damage or a defect within 48 hours of delivery with photographs of the item, the damage and the packaging.

We will replace the item, send the missing or damaged part, or refund you in full, including original shipping.

For freight deliveries, the damage must be noted on the delivery receipt at the time of delivery. See our Freight Shipping Policy .

8. Inspection and Refund Timing

• We inspect returns within 2–3 business days of receipt.
• Approved refunds are issued to the original payment method within 3–5 business days of inspection.
• Your bank posts the credit within a further 3–10 business days.
• If a return arrives used, damaged or incomplete, we will contact you with photographs and either offer a partial refund or return the item to you at your cost.

9. Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order for the item you want. This is faster and guarantees the replacement is in stock.

10. Return Shipping Risk

Until a returned item reaches us, it remains your responsibility. Please use a trackable, insured service and keep the receipt.

We cannot refund a return that is lost or damaged in transit back to us.