Shipping Policy

Last Updated: September 6, 2026

Ennoki ships from our facility at 737 W 2nd St, Monahans, TX 79756 and from partner warehouses across the United States. This page covers standard parcel shipping. Large items such as riding mowers, gazebos, tire changers, golf carts and grill islands travel by LTL freight — please read our Freight Shipping Policy for those.

1. Order Processing

• Orders placed before 11:00 PM Central Time are entered for processing the same day.
• In-stock parcel items are picked, packed and dispatched within 1–2 business days.
• Business days are Monday to Friday, excluding US federal holidays.
• Orders held for payment verification are not processed until the check clears — see our Billing Terms & Conditions.

2. Delivery Estimates

Transit time begins when the carrier scans the package, not when you place the order. Estimates below are typical, not guaranteed.

3. Shipping Costs

• Standard shipping is free on qualifying orders within the continental United States. The qualifying threshold is shown in the cart and at checkout.
• Alaska, Hawaii and Puerto Rico carry a surcharge calculated at checkout.
• Oversized, heavy and hazardous items — including generators and machinery — may carry a freight or handling surcharge, always shown before payment.
• Expedited shipping, where available, is priced at checkout and does not shorten the processing window.

4. Carriers

We ship with UPS, FedEx, USPS and regional LTL freight carriers. We choose the carrier that best suits the size, weight and destination of your order. We cannot guarantee a specific carrier on request.

5. Tracking

A tracking number is emailed to you as soon as the label is generated. Carrier scans can take up to 24 hours to appear. If tracking has not updated in three business days, email contact@ennoki.com with your order number and we will open a trace with the carrier.

6. Address Accuracy

Please check your delivery address carefully before paying. We can usually change an address within a few hours of the order being placed, but not after a label has been generated. Carrier address corrections attract a fee that is passed on to the customer. Packages returned to us because of an incorrect or incomplete address are refunded less outbound shipping and any correction fee, and reshipping is charged again.

7. PO Boxes and Military Addresses

Small parcel items can ship to PO Boxes and APO/FPO/DPO addresses. Freight, oversized and battery-powered items cannot. If you place such an order to a PO Box we will contact you for a street address; if we cannot obtain one the order is cancelled and refunded.

8. Missed, Refused and Undeliverable Deliveries

• Carriers normally attempt delivery up to three times before returning a package.
• A refused delivery is treated as a return and is subject to our Refund & Returns Policy, including any restocking or return-freight cost.
• Storage and redelivery charges applied by a carrier are passed on to the customer.

9. Lost Packages

If tracking shows a package as delivered but you have not received it: check with household members and neighbours, look for a safe-drop photo in the tracking record, and contact your local carrier depot. If it is still missing 48 hours later, tell us and we will file a carrier claim. Claims take 8–15 business days to resolve; once approved we replace or refund the order.

10. Damaged Shipments

Inspect every delivery on arrival. For parcel deliveries, photograph the outer box and the damaged item and email us within 48 hours of delivery. For freight deliveries, damage must be noted on the delivery receipt before the driver leaves — see our Freight Shipping Policy. Do not discard the packaging until the claim is settled; carriers frequently require it for inspection.

11. Back-Orders and Split Shipments

If an item is out of stock we will email you with the expected date and the option to wait, swap or cancel at no charge. Orders containing several items may ship separately from different warehouses at no extra cost to you.

12. International Shipping

We currently ship within the United States and its territories only. We do not ship to Canada, Mexico or overseas, and we cannot ship to freight forwarders.