Billing Policy

Last Updated: September 6, 2026

This Billing Policy sets out how your order total is calculated, when money moves, and how refunds are issued. For the mechanics of payment methods, authorisation and disputes, see our Billing Terms & Conditions.

1. What Makes Up Your Order Total

2. When You Are Charged

• In-stock parcel items — captured when the order is packed, normally within 1–2 business days.
• Freight items — captured when the shipment is released to the carrier or the delivery appointment is confirmed.
• Back-ordered items — nothing is captured until stock is allocated to your order. You may cancel a back-order at any time before that point at no cost.
• Pre-orders — captured when the item is ready to ship unless the product page states otherwise.

3. Split and Partial Shipments

Large orders often ship from more than one warehouse. Where that happens you may see more than one charge on your statement; the combined total will never exceed the order total you approved. Each shipment gets its own tracking number and its own receipt.

4. Discounts and Promotions

• One discount code per order unless expressly stated otherwise.
• Codes cannot be applied after an order is placed and have no cash value.
• Promotions may exclude freight items, clearance stock and certain manufacturers.
• If a promotional order is partly returned, the discount is recalculated across the retained items and the refund adjusted accordingly.

5. Refunds

• Refunds are issued to the original payment method only. We cannot refund to a different card, to a bank account or as cash.
• Approved refunds are processed within 3–5 business days of the return being received and inspected, or of a cancellation being confirmed.
• Your bank then takes a further 3–10 business days to post the credit. That timing is controlled by your issuer, not by us.
• Where an item was purchased through PayPal or a wallet, the refund returns to that wallet.
• Original shipping charges are refunded only where the return is our error or the item arrived damaged or defective.

If the original card has expired or been closed, contact your bank first — most issuers still route the credit to the replacement card. If they cannot, email contact@ennoki.com and we will arrange an alternative.

6. Store Credit

Where you choose store credit instead of a refund, it is issued as a single-use code, does not expire, is not transferable and cannot be exchanged for cash.

7. Duplicate Charges

A failed attempt can leave a temporary pending authorisation that looks like a duplicate charge. These fall off automatically. If a genuine duplicate capture appears on your statement, send us the last four digits of the card and the two amounts and we will refund the duplicate immediately.

8. Fees We Do Not Control

Foreign transaction fees, currency conversion, overdraft charges and any fee your bank applies to a returned or disputed payment are set by your bank and are not refundable by Ennoki.