Billing Terms & Conditions

Last Updated: September 6, 2026

These Billing Terms & Conditions explain how payment is taken for orders placed on ennoki.com. They should be read together with our Billing Policy and Terms of Service.

1. Accepted Payment Methods

• Visa, Mastercard, American Express and Discover
• Debit cards carrying a major card network logo
• Apple Pay, Google Pay and Shop Pay where offered at checkout
• PayPal where offered at checkout

We do not accept cash, personal cheques, money orders, wire transfers or cryptocurrency. If someone contacts you asking for payment by any of those methods on behalf of Ennoki, it is not us — please report it to contact@ennoki.com.

2. Currency

All prices and charges are in United States Dollars (USD). If your card is issued outside the US, your bank sets the exchange rate and may add a foreign-transaction fee. Those bank fees are not refundable by us.

3. Authorisation and Capture

• When you place an order we request an authorisation from your card issuer for the full order total. This is a hold, not a charge.
• The charge is captured when your order is prepared for dispatch, or when a freight delivery appointment is confirmed.
• If an item becomes unavailable after authorisation, we capture only the amount for the items we actually ship and release the rest.
• Pending authorisations that are not captured are released by your bank, usually within 3–7 business days.

4. Billing Information and Verification

You confirm that you are authorised to use the payment method presented and that the billing name and address match the records held by your card issuer. Orders are screened with address verification (AVS) and card security code (CVV) checks. A mismatch may cause your order to be held for manual review, and we may contact you to confirm details before we ship.

5. Sales Tax

Sales tax is calculated at checkout based on your delivery address and the applicable state and local rates. Where we have an obligation to collect in your state, tax appears as a separate line on your order summary and on your receipt. Tax-exempt customers should email a valid exemption certificate to contact@ennoki.com before ordering; we cannot apply an exemption retroactively.

6. Declined and Failed Payments

If your payment is declined, your order will not be processed. Common causes are an incorrect billing address, insufficient funds, an expired card, or an issuer block on larger or out-of-state transactions. We will hold the order for a short period so you can supply an alternative payment method; after that the order is cancelled automatically.

7. Fraud Screening

Every order passes through automated fraud screening. Orders flagged as high risk may be held, verified by phone or email, or cancelled and refunded. We may refuse to ship to an address that cannot be verified, or ask that the order be shipped to the card billing address.

8. Chargebacks

If you believe a charge is incorrect, contact us first at contact@ennoki.com or +1 (432) 319-8317. We can almost always resolve a billing question faster than a bank dispute. Filing a chargeback for an order that was delivered as described, or in place of following our Refund & Returns Policy, may result in the account being closed and the debt being referred for collection. We supply carriers' proof of delivery, signed bills of lading and order records to card issuers when defending a dispute.

9. Pricing Errors

If a product is listed at a clearly incorrect price due to a system or typographical error, we may cancel the order and refund you in full, whether or not payment has already been captured. We will contact you before doing so.

10. Receipts and Invoices

An itemised receipt is emailed to you when payment is captured. If you need an invoice made out to a company name, or a copy of a past receipt, email contact@ennoki.com with your order number.